Business goals
Enhancing employee productivity and engagement. Find information, and initiate workflows.
WalkMe Workstation centralizes employee tasks for increased efficiency. The platform integrates with a variety of tools, providing employees with enhanced convenience on-the-go via a native mobile app.
Goal #1
Increase employee productivity
Search within all company knowledge bases (Jira, Slack, Google Suite, etc.), and a variety of tools integrations.
The old design’s issues
- Hidden items and data due to real-estate misusage — users had to scroll to see options
- Not scaleable — 6 additional integrations expected per quarter, each adding to the home screen
- No personalized workspace options — every user has different needs
Research
Survey + Slack feedback channel
A mix of structured surveys and an open Slack channel surfaced what users actually needed.
Key findings
- Search is one of the most-used features
- Performance issues (crashes and slow initialization) were a major pain point
- Salesforce integration was the #1 request
- Users found the interface cluttered and navigation confusing
- Many users felt the app lacked personalization options
Findings
Inconsistent grouping behavior
Some users created an entire group for one item. Without sensible defaults, organization fell apart quickly.
Solution
Personalized workspace
Area for highlights, overview at a glance. Each widget shows the number of items inside it — better space usage and immediate signal of what's pending.
Selected screens — homepage, internal page, search, article, sign-in
Users loved the simplicity of the design and found navigation intuitive. The integration with other tools was highly appreciated.
— Beta users
Accomplishments
+18%
DAU after redesign
—
Streamlined sign-in lowered the barrier of entry by removing the desktop-auth requirement
